Comments
Clients leave pin comments on shared design views. All comments — across every share link — land in the Discussions tab of the Document Center.
To allow clients to leave comments, share the project using a Comment Link (not a View Link). See the Share Links article.
How clients add comments
A client who opens the project via a Comment Link can click any location on the 2D plan or 3D view. A comment dialog appears. They type their feedback and submit. The comment is saved as a numbered pin anchored to that canvas position.
View all comments in the Comments panel
Open the Comments panel from the right sidebar (speech bubble icon). All comments are listed in chronological order with their pin number, position reference, author name, and timestamp. Click a comment in the panel to jump to its pin location in the canvas.
Work through the Discussions tab at the start of each design review session. It gives you one inbox for all outstanding client feedback without opening every share link separately.
Reply to comments
Click any comment in the Comments panel and type a reply in the reply field. Replies are threaded under the original comment. Clients who submitted the original comment receive an email notification when you reply.
The aggregated Discussions tab is available on the Designer plan and higher. On lower plans you can still review and reply to comments from within each individual share link row in the Client tab.
Resolve comments
When a comment has been addressed, click the green tick (Resolve) button next to it in the panel. Resolved comments are marked with a green indicator and moved to the Resolved section. They remain visible but are visually distinct from open comments.
Delete comments
To permanently remove a comment, click the delete icon (trash) next to it in the Comments panel. Deleted comments cannot be recovered.
Resolve a comment
When a piece of feedback has been addressed, click Resolve on the comment. Use the Open filter to focus your inbox on outstanding items, and the Resolved filter to review what has already been handled. Resolved comments stay fully visible and can be brought back with Reopen if the issue resurfaces.
Resolve and Reopen are the two states a comment can move between. There is no delete action, so the full design review history is always preserved.
The Comments enabled setting is fixed at share link creation time. If a client needs to comment on a view that was shared on a view-only link, create a new share link with comments enabled and send that URL instead.
Use the Refresh button in the Discussions tab during a live review session to pull in any comments the client just left without reloading the whole page.
Frequently Asked Questions
Where do I see all client comments in one place?
Open the Document Center and switch to the Discussions tab. Every comment from every active share link on the project is aggregated there, grouped by share link. You do not need to open each share link individually.
Can I enable comments on an existing view-only share link?
No. The Comments enabled setting is fixed when the share link is created. To allow comments on the same set of views, create a new share link with the Comments enabled checkbox ticked and share the new URL with your client.
Can clients comment on the live 3D scene?
No. Clients can only place pin comments on design view images — the saved screenshots and captures you have added to the Document Center. The interactive 3D scene is view-only and cannot receive pin comments.
Who can see the comments on a share link?
Anyone who holds the share link URL can see the comments associated with that link. Comments are not publicly indexed — they are only visible to people you have shared the link with.
Can I delete an individual comment?
No. Comments cannot be deleted individually — they can only be Resolved or reopened. This keeps the full client review trail intact. To stop new comments altogether, disable the share link.
What happens to comments if I delete a share link?
Comments are tied to the share link they were created on. Deleting a share link permanently removes its comments, and they will no longer appear in the Discussions tab. Resolve important feedback first, and prefer Disable over Delete if you only need to pause access.